Delivery & Returns

Payment Methods 

We accept payments via PayPal and all major credit and debit cards.  Our website is fully secured with an SSL Certificate, which means that your data is safe with us when you order!

Delivery

We offer free delivery when you spend over £29. Standard delivery is £2.95.

Delivery is via Royal Mail 2nd class parcel, or via tracked courier for larger/heavier orders. We aim to dispatch items by the next working day after you place your order. You should then receive your parcel within 2-3 working days. If you need your order sooner though then get in touch and we’ll see what we can do to help!

Delivery is to the UK only as standard. Contact us if you'd like to discuss an overseas order and we'll do our best to help!

We also try to be as environmentally responsible as possible with all our packaging – we reuse everything we can that gets sent to us. The rest of the packaging that we purchase is recycled, recyclable and plastic free.

If you’re local to us then you can also collect your order from Funky Monkey, 11 Windsor Road, Penarth, Vale of Glamorgan, CF64 1JB – email us at orders@puzzlebug.co.uk or message us via our Facebook page if you’d like to arrange this.

Returns

If you change your mind then no problem! You can return your unused products in new condition and original packaging within 14 days for a full refund. Your statutory rights as a consumer are not affected. Before returning anything you need to let us know via email (orders@puzzlebug.co.uk) and package appropriately as we can’t be responsible for any damages in transit.

If your order arrives damaged or is faulty on arrival then let us know ASAP and we’ll send you a prepaid label to return it to us for a new one to be sent as quickly as we can! Any other problems then just get in touch with us at orders@puzzlebug.co.uk – we really value our customers and will always go the extra mile to make sure you’re happy too!

Returns Address: PuzzleBug HQ, 89 Windsor Road, Penarth, CF64 1JE

You can also read our full terms and conditions here.